Statutory terms

1.1 Controller. The data controller is SecureMatrixDefense, registered office at 41130, 1 rue des Nouies, Châtillon-sur-Cher, France, email [email protected], phone +33 759 806 341. SIRET 913 442 087 00019, TVA FR74913442087.

1.2 Data we collect. We collect the details you type into an order slip (name, email address, phone number, company name, budget band, deadline and scope notes), the content of correspondence with our counter, billing identifiers required by French law, and technical logs (IP address, user agent, timestamps) generated when you visit this site.

1.3 Purposes and legal bases. We process order data to prepare and perform a contract (Art. 6.1.b), billing records to comply with legal obligations (Art. 6.1.c), technical logs to secure the site and prevent abuse (Art. 6.1.f, our legitimate interest), and marketing messages only where you have given consent (Art. 6.1.a), which you may withdraw at any time.

1.4 Retention. Order slips and project correspondence are retained for 24 months after the last contact. Invoices and accounting records are retained for 10 years as required by French commercial law. Technical logs are kept for 90 days. Consent records are kept until consent is withdrawn.

1.5 Recipients. Data is accessed only by SecureMatrixDefense staff and by processors bound by written agreement: our hosting provider, our email provider, our accounting tool and Stripe for payment processing. We do not sell, rent or trade personal data.

1.6 Transfers. Where a processor operates outside the European Economic Area, transfers rely on Standard Contractual Clauses adopted by the European Commission together with supplementary technical measures.

1.7 Your rights. You may request access, rectification, erasure, restriction, portability, and you may object to processing based on legitimate interest. You may also withdraw consent without affecting prior lawful processing. Write to [email protected]; we answer within 30 days. You may lodge a complaint with the CNIL, 3 place de Fontenoy, 75007 Paris, France, or with the supervisory authority of your usual residence.

1.8 Contact. Privacy requests: [email protected] · 41130, 1 rue des Nouies, Châtillon-sur-Cher, France.

2.1 Parties and scope. These terms govern every engagement between SecureMatrixDefense (the “Agency”), 41130, 1 rue des Nouies, Châtillon-sur-Cher, France, and any client placing an order. They replace prior versions for engagements opened after 1 January 2026.

2.2 Order and scope lock. An engagement begins when the Agency countersigns an order slip. The signed document fixes the deliverables, the price, the turnaround and the acceptance criteria. Anything outside that document is a change order, quoted separately and only executed once accepted in writing.

2.3 Fees and payment. Prices are quoted in euro and exclude VAT, which is added at the rate in force. Fifty per cent of a fixed-scope fee opens the file; the balance is due at handover. Retainers are billed monthly in advance. Invoices are payable within 14 days by card through our secure payment page or by bank transfer. Late payment attracts statutory penalty interest plus a fixed recovery indemnity of €40.

2.4 Delay in payment. If an invoice remains unpaid 10 days after its due date, the Agency may suspend work, hosting support and responses from the counter without notice, and may keep delivered artefacts until the debt is settled.

2.5 Intellectual property. On receipt of full payment, all rights in the delivered source code, design files, documentation and written content transfer to the client. Third-party components keep their own licences, which are listed in the handover pack. The Agency retains the right to reference non-confidential work in its portfolio unless the client objects in writing.

2.6 Client obligations. The client supplies accurate content, brand assets, access credentials and timely feedback. The client warrants that materials supplied to the Agency do not infringe third-party rights, and is responsible for the legality of claims published on the delivered assets.

2.7 Warranties. Deliverables are warranted against material defect for 30 days from handover. The Agency does not warrant specific search rankings, conversion rates, revenue or uptime figures, since these depend on market conditions and third-party platforms outside its control.

2.8 Limitation of liability. To the extent permitted by law, the Agency's aggregate liability is limited to the total fees paid by the client for the engagement giving rise to the claim. Neither party is liable for indirect or consequential loss, including lost profit, lost data or lost opportunity, except in cases of wilful misconduct or gross negligence.

2.9 Termination. Either party may terminate for material breach not cured within 15 days of written notice. The client may cancel an open file at any time; work completed up to the cancellation date becomes payable, and the deposit is applied against it. The Agency may terminate immediately where invoices are overdue or where the request would require unlawful activity.

2.10 Governing law. These terms are governed by French law. Disputes are first referred to the counter at [email protected] for an amicable solution; failing that, the competent courts of Blois, France, have exclusive jurisdiction, without prejudice to mandatory consumer protections in the client's country of residence.

2.11 Contact. SecureMatrixDefense · 41130, 1 rue des Nouies, Châtillon-sur-Cher, France · [email protected] · +33 759 806 341.

3.1 What a cookie is. A cookie is a small text file placed on your device by this site. Similar technologies (local storage, pixel tags) are covered by this policy. SecureMatrixDefense uses the minimum set required to run the counter and remember your choices.

3.2 Strictly necessary. cookie_accepted is stored in your browser through local storage when you act on the cookie banner, so the banner does not reappear on every visit. Session security tokens protect form transmissions. These cannot be switched off through our banner because the site would not function correctly without them.

3.3 Preference and measurement. We do not run advertising cookies, retargeting pixels or cross-site trackers on this site. If we introduce audience measurement in the future, it will be activated only after you give consent, and this table will be updated before activation.

3.4 Third-party content. The contact page embeds a Google map. Loading that map may set cookies on your device under Google's own policies. The map is loaded lazily and only when the section is reached; you may avoid it entirely by contacting us by email at [email protected] or by phone on +33 759 806 341.

3.5 Duration. cookie_accepted persists until you clear your browser storage. Any consent-based measurement cookie would be limited to a maximum of 13 months.

3.6 Managing cookies. You can delete or block cookies from your browser settings (Chrome, Firefox, Safari, Edge), and clearing site data will reset the banner. Blocking strictly necessary storage may prevent the order slip form from behaving as described.

3.7 Contact. Questions about cookies: [email protected] · 41130, 1 rue des Nouies, Châtillon-sur-Cher, France.

4.1 Cooling-off period. Where you are a consumer and contract at a distance, you have 14 days from the date the order slip is countersigned to withdraw without giving a reason. To exercise this right, send an unambiguous statement to [email protected] before the 14 days expire.

4.2 Waiver for immediate work. If you ask us to begin the engagement before the end of the 14-day period and the work has started, you remain liable for the portion of the service performed up to the moment you notify withdrawal, calculated pro rata against the agreed fee.

4.3 Custom work. Deliverables built to your specification — bespoke code, design systems, funnel builds and audits already delivered — are excluded from free returns once accepted, in line with the legal exception for services fully performed with the consumer's express prior consent.

4.4 Milestone refunds. If the Agency misses a start date or a handover date committed in the countersigned scope by more than 10 business days for reasons within its control, you may either agree a revised schedule or terminate the remaining work and receive a refund of any fees paid for undelivered milestones, within 14 days of the request.

4.5 Defect window. Reported defects that fall within the 30-day warranty in clause 2.7 are corrected at no cost. If we cannot correct a material defect within 30 days of a valid report, the affected line item is refunded in full.

4.6 Retainers. Monthly retainers are billed in advance and may be cancelled at any time with effect from the next billing date. The current month is not refunded once opened, unless the Agency has failed to honour its stated two-hour response window for two consecutive business days.

4.7 How refunds are paid. Approved refunds are issued to the original payment method through Stripe within 14 days of approval, with no deduction other than what the law permits. Card refunds normally appear on your statement within 5 to 10 business days.

4.8 How to request one. Email [email protected] with the receipt number, the line item reference and a short description of the issue. Acknowledgement follows within 2 business hours and a decision within 5 business days. Pay an outstanding or disputed invoice securely on our payment page.

4.9 Contact. SecureMatrixDefense · 41130, 1 rue des Nouies, Châtillon-sur-Cher, France · [email protected] · +33 759 806 341.